Does your IT sleep? Nor does ours.

Managed IT Services

We realize IT doesn’t operate on a 9 to 5 schedule. In fact, IT never sleeps.

With Design2Web’s fully managed IT services and technical support, you can rest assured that your IT needs are taken care of 24 hours per day, 7 days per week, and 365 days per year. Call us at 11 PM on a weekday or even 7 PM on a Sunday, and we would be happy to help you out.

By allowing us to manage your IT infrastructure, you can focus on growing your business and increasing employee productivity while decreasing IT risks and keeping costs under control.

We use a proactive approach to handling IT issues instead of the usual reactive (break/fix) model. As a result, we have saved clients from losing valuable data (and time) weeks before their hard drives crashed. Isn’t prevention better than cure?

Our managed IT services are available at a fixed cost, at a fraction of what a full-time IT staff member or department would cost, saving your organization thousands of dollars. Read our blog posts to learn more. We offer various managed services plans that fit your budget, ranging from basic to all-inclusive.

We manage all aspects of your IT infrastructure, including PCs, Macs, Linux servers, Windows servers, printers, VoIP devices, cloud services (including Microsoft 365 and Google Workspace), on-site and off-site data backup, and website maintenance.

We can also operate as an extension of your existing IT department (co-managed IT), lending a hand during business hours, after-hours, and weekends.

Got VoIP? As an authorized 3CX partner, we support cloud and on-premises installations and maintenance of the 3CX IP PBX phone system.

Contact us to get started. Read testimonials from our clients.

MSPs: Need an extra hand or two after hours or on weekends?  We have partnered with MSPs and IT consultants across Canada to assist with their clients (under NDA).  Outsource your IT support (as needed) for one flat hourly rate. No surprises.

Frequently Asked Questions:

Q: What is your response time?

95% of IT support requests are resolved within minutes or scheduled for the same day. On-site jobs are typically completed on the same day.

Q: Do you support month-to-month IT service contracts?

Yes, we also support the traditional break/fix model if you are opposed to fixed-term IT service contracts.  We recommend managed IT services for businesses that require proactive, 24/7 monitoring and management of their network and PCs.

Q: Do you support lawyers and law firms?

We have been working with lawyers and law firms for nearly 15 years and support all of the following software and online platforms: Brief Convey, BC Online, ESILaw, LTSA and ProSuite.

Q: Do you support doctors and medical clinics?

Yes, we support medical clinics, doctors and pharmacies. Common software we support includes Excelleris, ComVida EMS / HR, Catalyst oneMAR, GoldCare, WinRX, Kroll, Oscar EMR and Klinix.

In addition, we support proprietary applications from Fraser Health Authority and First Nations Health Authority.

We understand the mission-critical IT needs of health care and extended care facilities and always deliver on time, every time.

Q: Do you support bookkeepers and accountants?

Yes, we support CaseWare, Sage 50 and QuickBooks, including multi-user configuration and data migration. Contact us with any special requirements.

Design2Web offers a range of managed IT services and solutions that are customized for your small or medium business (SMB):

24 x 7 x 365 Proactive Remote Monitoring and Management (RMM) of Your IT Infrastructure with Complete Endpoint Protection.
Automated Daily Data Backups and Rapid Disaster Recovery.
Data Migration, Data Recovery and Replication.
Email Hosting: including Microsoft 365 and Google Workspace management.
Network and Cyber Security: firewalls, VPNs, cyber threat and intrusion detection (IDS),  plus monitored malware and ransomware protection.
PC and Server Maintenance: repair, upgrades, patch and update management.
Printer Configuration, Monitoring and Management.
Remote Technical Support: for Windows, Mac and Linux.
Web Hostingfrom our 100% owned, dedicated servers in BC, Canada.
Managed IT Column, Technician, Network Cabling

Schedule your free consultation now.