Remote control for your PCs and servers.
On-Site and Remote IT Support
Design2Web offers remote IT support to businesses in BC, all over Canada and the United States. After providing us with mutual verbal or electronic consent, we securely connect to your PC or server over the Internet to correct technical issues. We support computers running the following operating systems: Linux, macOS, Solaris, Windows, Windows Server and UNIX.
Did you know that 80% to 90% of technology and technical support can be done remotely?
We remotely manage more than 340 PCs and servers for our business clients.
We also support consumers with special computing needs, such as HTC Vive VR configuration and setup.
Let us be your magic IT support button.
Common tasks we perform remotely:
Application installation and configuration
Data backup and restore
Email configuration and migration
Linux server administration and management
Linux patches and updates
Malware, spyware and ransomware removal
Windows Server administration, monitoring and maintenance
Technical support and troubleshooting
Web server configuration
Windows update installation
Benefits of Remote Support:
Cost-Effective
One flat rate for remote assistance during or after working hours.
Efficient
We can fix a problem within minutes that may otherwise require an on-site visit.
Fast Response Time
Need it done now? We can usually fix a problem while you’re still on the phone.
Flexibility
We can connect after hours to minimize interruptions during employee working hours.
Multitasking
We can work on multiple PC’s at your office simultaneously to save on support costs.
No Geographic Restrictions
We can connect to any PC or server anywhere in the world.
Proactive Maintenance
We can see and fix issues (or risks) before they become problems.
Secure
All remote support sessions are made using 100% encrypted connections.
