5 Benefits Of Remote IT Support

Man frustrated with computer, needing remote IT support

Written by: Jay H.

Companies today understand the need for IT support to keep operations up and running. However, instead of depending on the most “computer-literate” person in the room or an in-house IT team, many organizations turn to managed IT service providers (MSPs) to handle their IT needs remotely. Here are some of the benefits you and your organization stand to gain from remote tech support:

Benefits Of Remote IT Support

1. Fast and Convenient

Remote IT support is a quick and convenient way to resolve technical issues. Instead of scheduling an on-site visit, technicians connect remotely to resolve issues quickly. In fact, we at Design2Web IT respond to requests immediately or within fifteen minutes. Then, we fix most problems remotely within minutes. Although some technical issues require an in-person visit, technicians can remotely resolve between 80% to 90%.

2. Cost-Effective

Employing an in-house technical support team is costly. With remote tech support provided by a managed IT service provider, you receive on-demand support at a flat and cost-effective rate. In fact, outsourcing your IT needs to an MSP delivers all of the benefits of total IT support at a lesser cost than an in-house team.

3. Flexible

Technology does not operate on a nine-to-five schedule. As such, issues can arise after hours, on the weekend, or during holidays. No matter when they occur, we provide remote tech support to resolve problems fast.

4. No Geographical Restrictions

Whether you’re situated in Abbotsford or elsewhere, as long as it has an internet connection, we can connect to any PC or server in the world. There are no geographical restrictions to remote tech support.

5. Proactive Monitoring and Maintenance

Using remote IT support, you receive proactive maintenance to fix issues before they become problems. Therefore, you save the time, cost, and headache that the problems could cost if they evolved into more significant issues.

Get Remote Tech Support

When dealing with tech issues, remote IT support is a fast and convenient solution for many organizations.

Discover the benefits of remote tech support from a managed IT service provider such as Design2Web IT. With our remote IT support, we can quickly and conveniently resolve most of your IT issues. Contact us today to learn more.

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