Written by: Jay H. IT support has many levels to it, each devoted to resolving user issues as efficiently as possible. After reading this article, you will be familiar with the different tiers of IT support and each level’s capabilities. The Role of IT Support Technical support assists users of products or services. Usually, IT support helps customers solve specific

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Written by: Jay H. If you’ve ever used a slow computer, you know the frustrations an underperforming PC can cause. A sluggish computer can make routine tasks, such as opening a browser, take minutes instead of seconds. Fortunately, there are simple steps you can take to give your PC’s performance a boost. Use these five recommendations to help speed up

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Written by: Evelyn K. Edited by: Avinesh B. A managed service provider (MSP) is an information technology (IT) professional who assumes responsibility for providing a specific collection of services, either proactively, remotely, on-site or as otherwise required. With an experienced MSP, a company is assured of significant cost savings and revenue improvement, increased worker quality, workforce insight, and greater regulatory

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